FAQs
FAQs
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Is it possible to cancel an order once it's been placed?
Of course! If the order is canceled within the first 1-2 days (before shipping), the cancellation process can be expedited, and the refund is issued by the following day. If the order has already been shipped, we must wait for it to return to our office before we can initiate a refund. Should you decide to request changes during this period, please reach out to us, and we will assist in facilitating those modifications.
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What steps should I take in case I receive an incorrect or damaged item?
Should you receive an item in your order that is either incorrect or damaged, kindly get in touch with us and attach a photo of the received product. We will then evaluate the situation and manage it appropriately.
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May I return or exchange your product?
Our utmost desire is for you to experience complete satisfaction with your purchase. If, for any reason, you find yourself unsatisfied, you have the opportunity to initiate a return or exchange of the item within 30 days from the date of delivery.
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What is the process for starting a return or exchange?
For assistance, kindly contact our Customer Service team at CS@WiseMediaStore.com. Please be aware that returns or exchanges cannot be processed without prior authorization. When sending an email, please include your Order Number and the reason for the return or exchange. Subsequently, our customer service representatives will furnish you with comprehensive instructions through email on the necessary steps to follow.
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One of the items from my order with multiple items is missing. What steps should I take now?
Upon receiving your order, if you realize that an item is absent, please note that certain orders containing multiple products might be shipped separately and could arrive at a later time. If you have any concerns regarding a missing item, please don't hesitate to reach out to us for additional assistance.
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What is the estimated delivery time for my order?
Order processing occurs at the time of order placement. Generally, it requires 1-3 business days to process your order before it becomes ready for shipping. Following processing, we will swiftly send out your order. There are instances where orders might ship more quickly or take a few extra days. Upon request, we furnish tracking numbers.